Lot Manager / LotMgr Refund Policy
Effective Date: June 14, 2026
Website: lotmgr.com
Company: Rock Solid Industries, Inc.
Contact: support@rocksolid.rocks
Address: 5109 82nd St. Suite 7 PMB 139, Lubbock, TX 79424
Lot Manager, also known as LotMgr, is sold through our Merchant of Record, Paddle.com (“Paddle”). This Refund Policy applies to subscriptions and other purchases made through Paddle and is intended to be consistent with the Paddle Buyer Terms and Paddle’s refund policy. It should be read together with our Terms of Service and Privacy Statement.
Refund window: 14 days. You may request a full refund within fourteen (14) calendar days of the date of any payment, as described in Section 2 below.
1. Merchant of Record
Paddle is the Merchant of Record for all purchases of LotMgr. Paddle handles payment processing, subscription billing, invoices, taxes, refunds, and chargebacks. Approved refunds are issued by Paddle to your original payment method.
2. 14-Day Refund Window
You may request a full refund within fourteen (14) calendar days of the date of any payment, including a subscription purchase or renewal. The 14-day refund window starts on the date the payment is made. If your request is received within this 14-day window, we will provide a full refund of the amount paid for that payment.
3. Your Statutory Rights
Nothing in this Policy limits any mandatory consumer rights or statutory withdrawal rights you may have under the law of your country of purchase. For example, consumers in the EU/EEA and the UK have a 14-day right of withdrawal as described in the Paddle Buyer Terms.
4. Cancelling a Subscription
You can cancel your subscription at any time through the Paddle buyer portal (the link is in your subscription confirmation email) or from your account billing settings. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that.
5. Free Trials
Where a free trial is offered, you can use it to evaluate LotMgr before any charge applies. If you do not want to be charged, cancel before the trial period ends.
6. How to Request a Refund
To request a refund, contact us at support@rocksolid.rocks, or contact Paddle directly using the details on your Paddle receipt or at help@paddle.com. Please include the email address used for the purchase and your Paddle order or receipt number so we can locate your transaction.
7. Business Tax Refunds
Businesses that have been charged sales tax, VAT, GST, or similar consumption taxes may be entitled to a refund of that tax amount if registered for the tax in the country of purchase. Contact Paddle within 60 days of the transaction with a valid tax identification number or exemption certificate, as described in the Paddle Buyer Terms.
8. How Refunds Are Processed
Approved refunds are issued by Paddle to your original payment method in the original currency of the transaction. The time it takes for a refund to appear depends on Paddle and your bank or card issuer.
9. Contact
Questions about this Refund Policy may be sent to:
Rock Solid Industries, Inc.5109 82nd St. Suite 7 PMB 139
Lubbock, TX 79424
support@rocksolid.rocks